Are You Happy Now? (Delivering Happiness Book 1)

I am a student at UB and was assigned to read this book. Overall I liked it.

It begins by introducing the reader to Tony's personality, it is obvious from his childhood that he was basically born to be an entrepreneur. Naturally he ends up starting some companies; through learning from his mistakes, valuing experience over material possessions and falling in love with rave culture, Tony realizes that company culture is everything.

Eventually he joins and funds Zappos full time and ends up making customer service the number one priority for the company. This is a game changer- through fostering an inclusive and well humored company culture complete with the Culture Book and a Core Values list the Zappos brand becomes about company happiness. Company happiness becomes employee happiness which inevitably translates into customer happiness. I liked the book, I find it easier to read a narrative than a text book, as many people do.

T was a little repetitive towards the end, there are many examples of the Culture Book and the Core Values list. I think this book is useful to small business owners and entrepreneur students. At times I felt like I wasn't ready to think about company culture because I don't have a company yet- but I think that's the point the book makes- company culture is the path to a happy company.

So maybe it is a good tarting point. See all 1, reviews. Amazon Giveaway allows you to run promotional giveaways in order to create buzz, reward your audience, and attract new followers and customers. Learn more about Amazon Giveaway. A Path to Profits, Passion, and Purpose. Set up a giveaway. What other items do customers buy after viewing this item?

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To ask other readers questions about Delivering Happiness , please sign up. It seems like he had me in mind when he came up with the concept years ago. How about you readers of this book? See 1 question about Delivering Happiness…. Lists with This Book. May 11, Otis Chandler rated it it was amazing Shelves: Tony Hsieh has some nerve suggesting that he built a billion dollar company in pursuit of happiness.

But the surprising thing is I actually think he's onto something. Something that cuts through a lot of corporate BS and really makes sense. Tony's thesis is basically that, whatever our intermediate goals in life are get your dream job, make a lot of money, find the right girl, etc , our ultimate goal is simply to be happy. And what's more, this is the key , happiness in life has to come from y Tony Hsieh has some nerve suggesting that he built a billion dollar company in pursuit of happiness. And what's more, this is the key , happiness in life has to come from your job as much as your personal life.

Tony lays out a framework for how he personally has used happiness to create a very unique and successful culture at Zappos - and how he personally came to that conclusion in his own life. I heard Tony Hsieh speak several years ago, and from that had one key takeaway: It's harder to calculate the ROI, but it's something that makes a lot of sense, and we've definitely incorporated it into Goodreads.

Tony's Happiness frameworks has four pieces: At Zappos reps can earn up to 20 different skill sets or "badges", and each one represents a pay raise. It's up to the employee how much money they want to make. At Zappos they give smaller raises every 6 months instead of bigger ones annually. Studies show that engaged employees are more productive, and the number of good friends an employee has at work is correlated with how engaged the employee is.

Editorial Reviews

I found this one most interesting. People need to believe in something bigger than themselves. The book Good to Great discusses how the truly great companies in terms of long term financial performance are those with higher purposes beyond making money. This I do believe, which is why on the Goodreads about us page our mission is stated as "to get people excited about reading".

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Other things I learned about Tony that were interesting: Things I learned about Zappos that were interesting: Each core value has different interview questions, and employees try to gauge new candidates on each value using these questions. This makes the company feel like a big family. View all 8 comments. Oct 22, Patti rated it it was ok. In a time when many people are anything but happy in their workplaces, I found the book to be more of a guide to start a Fraternity, except without any mention of drugs and alcohol.

The advice comes off as disingenuous when even the stories of the worst times could have happy faces at the end of each paragraph. It seems to me that trying to hire people you want to be friends with would eventually result in group think. From my experience, though, the amount of stress a company puts on how much fun they have, the less fun they are in reality.

I much rather have a professional, structured work environment, with a product that I understand and believe in, and make money equal to the amount of energy I put forth. I did take some good away: I was always trying to start businesses as a kid, so it was funny to hear about his trial and errors. Not every job is the right fit for everyone. No call times, no scripts, but instead hiring and training people to do their jobs professionally.

Nov 28, Yodamom rated it it was amazing Shelves: Audiobook Narration- excellent, various speakers I loved this story the unique way they developed this wonderful company. Their moto, respect for each other and love of their customers is something I wish more businesses would aim for. They risked it all, they believed and they won the golden ring but they aren't relying on that ring to carry them, they are always striving for being better.

There are amazing firsts, and fumbling fails but never a giving up or giving in. I loved following the path o Audiobook Narration- excellent, various speakers I loved this story the unique way they developed this wonderful company.

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I loved following the path of the most resistance with Mr. The epilogue is not to be missed, stay till the end. View all 5 comments. Mar 10, Korrina OwlCrate rated it it was amazing. One of the best books about business, and personal happiness, I've ever read. I found it so inspiring and I can't wait to use what I've learned with OwlCrate. To anyone out there who owns a business, big or small, I highly recommend you read this.

Jun 24, Ryan Kent rated it liked it. Nice and honest account of Tony Hsieh's history. I'm not sure how much of his success I account for his 'genius', or simply his being in the right place at the right time. I wonder if his devotion to Zappos was really based on his gut instinct that the company would succeed, or if that is a story he has told himself to cover the fact that he was simply desperate to have it work since all of the other efforts he had funded had failed and he had wasted his riches on partying and 'finding himself'.

Regardless, I feel the 'going for broke' mentality he portrayed is not something to aspire to - and is more akin to seeing someone win the lottery after buying a million tickets and thinking 'hey, he's a genius! Don't get me wrong - Hsieh defiantly made Zappos into what it is, and I love the start-up, entrepreneurial attitude I just don't think his story is very inspirational, and people are in awe of him because of the halo effect of the Zappos sale.



View all 6 comments. Korrina gave Sally, Crystal and I copies of this book after Christmas, urging us to read it as a little homework to become inspired for I have never read a business book before because, well, I've never really had the cause. Delivering Happiness was definitely an interesting look at customer service and working for and creating a company you believe in, which, YAY! I certainly feel that way about OwlCrate. As much as Tony Shieh's life was unique and interesting to read about, my only qualm i Korrina gave Sally, Crystal and I copies of this book after Christmas, urging us to read it as a little homework to become inspired for As much as Tony Shieh's life was unique and interesting to read about, my only qualm is I wanted to get to the motivating and eye-opening advice and stories earlier.

It's just a niggle. Mar 08, Nguyen Linh Chi rated it it was amazing. This is the most candid and informal business book I have ever read. Tiki Vietnam also applies this business model controlling its own warehouses and good customer service. It is exhilirating when he talks about business: Never outsourcing your competitive advantage. For e-commerce, they are customer service and warehousing. Others can copy our images, our shipping, and the overall look of our Website, but they cannot copy our people, our culture, or our service.

The WOW experience is extremely vital for today's business as making customers satisfied and surprised at your service quality will result in profitability and sustainable development. Not only did this book discussed about business but it also gave stunning ideas about friendship, networking and personal effort, and even EDM music and raving culture.

Tony detests networking events and reciprocity, which I agree because I find those kinds of events awkward and uncomfortable. When we want to build rapport with others, we have to be their friends first. I have friends from all different walks of life. Some friends I enjoy hanging out with at bars. Some friends I enjoy watching movies with. Some friends I enjoy working with. Some friends I enjoy hiking with.

And some friends I enjoy writing with To sum up, this book should be read by everyone because I believe that everybody can benefit something from it. For me, after finishing this book, I set up one goal for me everyday: I'm not sure that Mr. Hsieh really knew what he was doing most of the time. He was obviously quite young when he enjoyed his initial success with LinkExchange, and it's hard to tell wether or not there was ever any sound basis for the decisions he made. I liked his ideas on 'Ask Anything', and how a business should be obsessed with its customers in order to remain successful over the long term.

The book also provides some interesting insights as to what it was like to start one's career right at I'm not sure that Mr. The book also provides some interesting insights as to what it was like to start one's career right at the beginning of the dot-com boom, and life on the west coast during that era in general. I was amazed to learn how many high-risk, radical changes the leadership team was willing to introduce in the early days of Zappos in order to try and address problem areas. And how these radical interventions helped shape the culture and result in the business eventually turning profitable for the first time.

It ain't Drucker, but if you enjoy feel-good hippie business books, or have not explored the genre before, it may be an entertaining read. Jun 28, Laura rated it it was amazing. Recommended by Kate Burgess at FulfillNet. Employees are encouraged to send an email and ask any question they want. The anonymous questions and answers are compiled each month and emailed to the entire company.

People wonder how Zappos employees somehow remember all 10 Core Values by heart. To me, it's simple Deliver WOW through service.

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Embrace and drive change. Create fun and a little weirdness. Be adventurous, creative, and open-minded. Pursue growth and learning.

Delivering Happiness: A Path to Profits, Passion, and Purpose

Build open and honest relationships with communication. Build a positive team and family spirit. Do more with less. Be passionate and determined. I resisted doing it for as long as possible. I'm jus glad that an employee finally convinced me that it was necessary to come up with core values--essentially, a formalized definition of our culture--in order for us to continue to scale and grow. I only wish we had done it sooner. Make at least one improvement every week that makes Zappos better to reflect our core values.

The improvements don't have to be dramatic--it can be as simple as adding in an extra sentence or two to a form to make it more fun, for example. But if every employee made just one small improvement every week to better reflect our core values, then by the end of this year we will have over 50, small changes that collectively will be a very dramatic improvement compared to where we are today. In the end we, as Zappos, can't grow unless we, as individuals, grow too. Sep 04, Reid rated it liked it Shelves: I was already pretty familiar with many of the more unique aspects of Zappos' customer service-oriented culture, which may be why I wasn't blown away by this abbreviated history of the company.

Hsieh front-loads the reader right off the bat by warning you that the book is a vague autobiography and company history and business manifesto, but it still feels like it glosses over all three. The most interesting revelations about Zappos' founding and development was how close Zappos and Hsieh himsel I was already pretty familiar with many of the more unique aspects of Zappos' customer service-oriented culture, which may be why I wasn't blown away by this abbreviated history of the company.

The most interesting revelations about Zappos' founding and development was how close Zappos and Hsieh himself both were to bankruptcy during the company's early years. I think the big take-away lesson for me was hearing how Hsieh allowed Zappos to develop not just a customer-oriented culture, but a staff-focused culture where employees are excited to come to work because they get to spend time with each other. The seeming total lack of separation between work and personal life is a fascinating counterpoint to all the recent buzz about people trying to reclaim "work-life balance".

At Zappos, it seems like there's no dichotomy here; "work" and "life" are indistinguishable. Hsieh throws huge company parties in a loft purchased for the purpose of throwing ridiculous company parties. The staff all go to raves together. He casually mentions that many pivotal decisions and ideas from the company's early years all seemed to take place at the bar. So, if you're feeling like you need a quick reminder about the meaning of life and how to continue getting the most out of it It will get you back on track in no time.

This little book packs a mighty punch. I bought it because my name is Felicity, which everyone knows means 'happiness'. It's a hard name to live up to at times, and I thought it would be interesting to see if I could glean any tips for those days when I might need some help. Rebecca points out first of all that happiness is a choice and then gives you these 26 ways of implementing and supporting your choice. The book is easy to read and each point is a valuable tool. I can't say that any of them were new to me but this neat easily accessible summary in Kindle format will be a valuable memory-jogger in times of need.

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